With public services under constant pressure, rethinking how we deliver them is more important than ever. To learn more about how public services across the UK can be rethought and revamped, Public Sector Executive hosted its first online conference of 2026: Rethinking Public Services 2026.
Hosted by Tanya Arnold, the conference brought experts and decision-makers from across the sector together for a day of insight, learning, and best practice.
Opening keynote
Opening the online conference was keynote speaker Emma Beard, from Horsham District Council, who introduced the concept of seven generation thinking. This principle encourages us to consider the long-term consequences of our decisions, not just for ourselves but for the seven generations that will follow us.
Emma's insights challenged people to reflect on the interconnectedness of our actions and the ecological and social systems they inhabit. She emphasised that every decision we make today has the potential to either enrich or hinder the lives of future generations. By adopting this mindset, leaders can create public services that are not only resilient but also inclusive and empowering.
One of the key themes discussed was the importance of community. Emma shared her personal experiences and the value of strong community ties in enhancing our mental and physical well-being. As budget cuts threaten vital community spaces, the need for collective support and connection becomes even more critical. Emma’s keynote urged listeners to consider how we can foster community spirit and collaboration in an increasingly fragmented society.
Emma also delved into the topic of neurodiversity, highlighting the unique strengths that individuals with different cognitive profiles can bring to public service roles. By embracing these differences, we can create teams that are more innovative and better equipped to tackle the challenges of a rapidly changing world.
As the conversation unfolded, attendees were prompted to engage in gratitude practices, reflecting on what they are thankful for and how those sentiments can guide their actions moving forward. This focus on gratitude not only enriches our lives but also helps to cultivate a mindset that values the contributions of those who came before us and those who will come after.
Social Care at Capacity
In the first panel discussion of the conference, experts dived deep into the multifaceted challenges currently confronting social care, particularly as local authorities struggle to meet rising demands amidst tightening budgets. With a panel featuring Ian Turner, Hulya Mustafa, Lee Rickles, and Jane Brightman, the discussion shed light on the urgent need for reform and innovation in the sector.
The discussion opened with a stark overview of the current state of social care, where capacity issues are exacerbated by workforce shortages and increasing complexity of needs. Ian Turner, from the National Care Association, highlighted the historical context of how social care services have evolved, revealing that many councils are now tasked with caring for a demographic that is increasingly frail and often living with conditions such as dementia. This shift requires a different level of support that many services are currently ill-equipped to provide.
The Department of Health and Social Care’s Hulya Mustafa brought attention to the role of digital innovation in addressing these challenges. While acknowledging that technology is not a panacea, she emphasised its potential to streamline processes and improve care delivery. The discussion explored how digital records and self-serving options can empower service users and alleviate some of the pressures faced by care providers.
The financial landscape of social care is equally daunting, as Lee Rickles from Humber Teaching NHS Foundation Trust explained the disparities in funding between health and social care sectors. Lee explored how integrated care systems can help bridge these gaps, whilst highlighting the need for a shared understanding of the language and standards used across both sectors.
Jane Brightman, Director of Workforce Strategy at Skills for Care, underscored the importance of the workforce, advocating for a unified voice that represents the interests of care workers. This discussion highlighted the need for a collaborative approach to workforce development that not only addresses recruitment challenges but also empowers existing staff through training and support.
As the panel concluded, the experts reflected on the opportunities for reform through integrated services, prevention strategies, and a focus on user-centred care. The conversation became a call to action for stakeholders across the health and social care sector to come together, innovate, and ultimately deliver better outcomes for those who rely on these essential services.
Libraries, Leisure and Loss
In the second leaders’ debate of the conference, we delved into the critical role that public spaces play in shaping community life. With the ongoing challenges posed by funding cuts and changing priorities, the future of libraries, leisure centres, parks, and community hubs is more uncertain than ever. The panel for this session, featuring experts from various sectors, highlighted the social and economic value of civic infrastructure and the pressing need for innovative models to sustain these essential spaces.
Public spaces have long been the heart of local life, serving as venues for learning, connection, and well-being. However, as the discussion unfolded, it became clear that these spaces are at risk. The panellists explored how funding cuts and rising costs threaten the very fabric of our communities. They emphasised the importance of libraries as trusted spaces where residents can access vital services, particularly in an increasingly digital world.
Sharon Sanders, Bradford Council, outlined how physical spaces are essential for fostering trust and engagement within communities. As residents are encouraged to interact with digital services, the need for comfortable and accessible venues where they can seek support becomes paramount. Libraries Connected’s Iain Moore echoed this sentiment, highlighting libraries as pivotal points for digital inclusion and community engagement.
The conversation also touched on the need for a holistic approach to community services. Iain Varah from Vision Redbridge Culture and Leisure shared his insights into integrating various services within community spaces, breaking down silos that have traditionally separated libraries from other civic functions. This integration not only enhances service delivery but also maximises the use of community assets.
As the panel discussed innovative models for sustaining public spaces, they stressed the importance of collaboration among local authorities, community organisations, and residents. The emphasis on social value became a recurring theme, with panellists urging listeners to consider how public services contribute to the overall well-being of society. By articulating the benefits of libraries and community hubs in terms of social value, they advocate for a stronger case for funding and support.
Listeners were encouraged to reflect on the future of public spaces in their own communities. How can we ensure that libraries, parks, and leisure centres remain accessible and vibrant? The discussion came to an end with a call for local councils and communities to prioritise these spaces, recognising their integral role in fostering social cohesion and resilience.
Mental Health and Youth Services
In today's fast-paced and digitally driven world, the mental health of young people has become a paramount concern. The pressures they face are unprecedented, ranging from the pervasive influence of social media to the instability of family environments. For the next panel discussion, another panel of experts delved into these pressing issues. Delegates were joined by online wellbeing specialist Lucy Howard, Dr. Sam Warner from the Association of Child Protection Professionals, and Professor Kevin Browne of the University of Nottingham.
One of the central themes of the discussion revolved around the impact of social media on youth mental health. With platforms often exacerbating feelings of inadequacy and anxiety, the question arose: can we truly safeguard our young people by simply banning access to these platforms? While Australia has implemented measures to restrict social media usage for those under 16, the panel highlighted the complexities of such a decision. Lucy Howard raised a valid point regarding the potential for polarisation and the risk of children accessing harmful content through other means, underscoring the need for parental involvement and education in navigating the digital landscape.
As the conversation continued, it shifted to the importance of early intervention and integrated care systems. Professor Browne emphasised that addressing mental health issues early can significantly alter a young person's trajectory. He advocated for community-based solutions that support vulnerable families and promote positive parenting practices. The panel agreed that we must not rely solely on parents to monitor their children's online activity, especially in cases where families are disorganised or facing their own challenges.
Cyberbullying also emerged as a critical topic, with Lucy Howard pointing out that the harmful effects of online bullying extend beyond the digital realm and into everyday life. The panel discussed the necessity of creating safe environments for young people, both online and offline, where they can express their concerns without fear of repercussion.
With the conversation wrapping up, the experts called for a comprehensive overhaul of mental health services, advocating for a shift away from a purely medical model towards a more holistic, trauma-informed approach. This involves understanding the broader context of a child's life, including their social, emotional, and cultural backgrounds.
SEND on the edge
In a world where the demands on the Special Educational Needs and Disabilities system are ever-increasing, the final panel discussion of the conference shed light on the urgent issues at hand. With a panel of experts, including Natasha Chalk from EK Outreach, Louise Nixon from Stafford Borough Council, and Rebecca Foster from CompassSend, attendees looked into the complexities that local authorities are facing as they navigate rising demand, stretched budgets, and the intricacies of providing adequate support for children with special needs.
The discussion kicked off with a critical analysis of recent government announcements regarding SEND funding and reforms. Panellists shared their perspectives on whether these measures are heading in the right direction. Rebecca Foster highlighted the positive focus on early intervention, emphasising its potential to change the landscape of support for children. However, she also raised concerns about the practical implementation of these reforms, questioning how resources will be allocated across the numerous local authorities.
Louise Nixon provided a stark reality check, recalling the aftermath of financial cuts in Staffordshire that led to significant redundancies and a decline in educational standards. She passionately advocated for the need to address the root causes of these challenges, stressing that the current financial model is unsustainable. The conversation went even further, as the panel discussed the importance of understanding the diverse needs of children within the SEND system, advocating for a more equitable approach that ensures all children receive the support they require, regardless of their background.
As the panel continued, Natasha Chalk emphasised the need for integrated support across education, health, and care. The discussion touched on the importance of trust and communication among families, schools, and professionals, highlighting how a collaborative approach can lead to better outcomes for children. The panellists agreed that while there are significant challenges, there is also a wealth of creativity and determination within the sector to drive meaningful reform.
If you want to make sure you get all of the valuable insight from the conference, make sure you watch on demand now.
