Liverpool City Council has announced that the Care Quality Commission (CQC) has rated adult social care as ‘Good’ - recognising its ongoing commitment to delivering high-quality, compassionate care for residents.
The report highlights that people receiving care and support in Liverpool “felt listened to, their wishes and feelings were respected, and families were actively involved in assessments”.
Staff across adult social care said they “felt motivated, supported, and valued”, while the leadership of the Director of adult social care was described as “visible and approachable, with a clear understanding of social work practice and its challenges”.
The council’s emphasis on staff wellbeing, peer support, and professional development was also recognised as a key strength.
A major contributor to the positive rating is the council’s adult social care transformation programme, which prioritises independence, reablement, and a person-centred approach.
This transformation is underpinned by Living Better Lives, Liverpool’s strategy for Adult Social Care and Health which focuses on enabling residents to live full, active lives, maintain independence, and engage with their communities.
The programme is halfway through this journey and has already delivered measurable improvements, including:
- A new Adult Access front door service offering streamlined access to information, advice, and safeguarding support
- Simplified assessment documentation and reduced caseloads
- Embedding of the “Home First” model to support independent living
- Improved safeguarding pathways and strengthened governance
- Increased investment in preventative services to help people remain in their homes
Councillor Angela Coleman, Cabinet Member for Adult Social Care, said:
“This is a proud moment for Liverpool and a reflection of our commitment to putting residents at the heart of everything we do.”
“It’s clear that residents and staff feel listened to, respected, and supported. The report highlights the compassion, professionalism, and dedication of our adult social care teams.
“While we’re pleased with the progress made, we recognise there is still more to do. Transformation is a journey, and we remain focused on improving services, listening to residents, and supporting our hardworking staff every step of the way.
Anne Marie Lubanski, Deputy Chief Executive and Director of Adult Social Care, added: “I’m delighted with the outcome of the CQC report, which reflects the impact of our transformation programme and the shift towards independence, reablement, and new ways of working. We’re not doing things to people - we’re working with them, empowering residents to take control of their care.”
Image credit: Liverpool City Council
