Cumbria County Council helpline supports residents through pandemic

Cumbria County Council’s Emergency Support Helpline has been helping the county’s residents seeking support, guidance and information since it was launched in March 2020 due to the Covid-19 pandemic.

So, far the support helpline has reached more than 27,000 people and has been receiving requests for support from vulnerable and isolated people who are not able to rely on family, friends or neighbours and may be struggling for essential supplies.

The most common requests are for medication and prescription collections, food supplies and from family members who are isolating or shielding themselves and who would normally provide care to relatives.

The support line, which is staffed by council officers and volunteers, also offers advice and guidance on PPE requirements, as well as NHS Test and Trace and there are now almost 3,000 organisations linked through the local system.

The helpline can also offer access to the Test and Trace Support Payment scheme to help those who have been affected financially due to Covid-19 with a one-off payment and have issued over 250 grants so far.

Cumbria County Council’s ‘Ways to Welfare’ scheme has also been incorporated as part of the support line, supporting and referring people with a variety of concerns, including a significant increase in those struggling with mental health and domestic violence issues.

They also help with energy and food costs and giving people access to furniture and white goods and so far has made over 1,200 Ways to Welfare payments.

Commenting, Cumbria County Council's Cabinet Member for Public Health and Community Services, Councillor Deborah Earl said: “Our Emergency Support Helpline continues to offer a lifeline to vulnerable people who are at high risk of becoming seriously ill as a result of Covid-19 and who do not have support available from friends, family or neighbours.

“If people have no alternative support, they should contact the helpline to request help getting food, medicines, essential supplies and home deliveries.

“We are continuing to work alongside local businesses, community groups, volunteers and redeployed employees to support vulnerable people in our local communities, particularly those in the shielding group.

“I am pleased that this support line has been able to help so many people, from providing information and guidance on shielding, to delivering medicines and helping with food shopping, as well as the financial support provided to those struggling as a result of the pandemic.

“My sincere thanks to all of the people involved behind the scenes, this has been a partnership effort and I am grateful to all of the council staff, local businesses and volunteers that have helped make the support line possible.”

People can contact the helpline seven days a week and in a variety of ways, including via telephone, online or by email and it also accepts referrals from members of the public who may be concerned about people in their community.

Developing an integrated, sustainable transport network for Nottingham

PSE June/July 22

Developing an integrated, sustainable transport network for Nottingham

Our June/July edition of PSE we bring you expert comment and analysis on a range of public sector topics, from digital transformation to health and social care and the workforce. Learn about how important ethics are in public service, or how Brighton and Hove City Council are focusing on travel and transport as we head towards a net zero world as well as so much more…


View all videos
PSE365 Cyber Security

Be A Part Of It!

PSE365: Public Sector Cyber Security Virtual Event | 14 July 2022

PSE has created a full calendar of events to address the most important issues that influence the delivery of public sector services. 

Over 365 days you’ll have the opportunity to hear from a range of highly motivating, informative and inspirational speakers. These speakers will equip you with knowledge and unique insight to enable you to overcome the challenges that you face.

Upcoming Webinar

Webinar: Driving sustainability & value through technology end-of-life

End-of-life is often overlooked yet is equally as important to a digital strategy, but what happens to end-of-life technology? What is the impact on the environment, net zero targets? What is the financial impact, is value for money for the taxpayer simply discarded and destroyed along with the technology?

Join us on 13 September between 2:00pm-2:45pm where we look to address the lifecycle of a digital strategy with a focus on end-of-life using examples, achieving efficiency, increased sustainability and delivering cost savings.

Guest Panellists:

Adam Turner, Head of Government and Public Sector Sustainable ICT and Digital, DEFRA
Ben Levin, Senior Manager, Technology Assesment and Criteria Development, Global Electronics Council
Fredrik Forslund, Vice President, Enterprise & Cloud Erasure Solutions, Blancco
Ben Tongue, Digital Net Zero Lead, NHS England

More articles...

View all