Graphical representation of a button with "digital trasnformation" written on it.

Covid-19 driving digital transformation

With the Covid-19 forcing people to stay indoors and work from home, those in the Public Sector have had to adapt in order to still carry out their jobs and deliver fantastic services for the people that they represent.

Digital transformation is difficult to put an exact label on, with varying responses as to how an individual defines it including increase in online service transactions, increase in savings made from moving services online and reduction in one-to-one customer contact.  

Digital transformation has been at the forefront of public services for years, with considerable efforts being made to push public-facing services online, however more can always be done and it seems that the Coronavirus pandemic has been a catalyst for how the public sector looks at digital services.

In a recent survey, approximately 65% of participants suggested that Covid-19 had “accelerated or initiated plans” that their organisation had towards digital self-service.

The most common causes for this is having staff able to using video-conferencing software to not only interact with citizens but also with each other in meetings, that may have previously taken time to set up and travel to, are now taking place online saving time, resources and ultimately money that can be better spent elsewhere.

Several respondents explained that although plans hadn’t been accelerated, there was more of a reliance on digital services with people not in the office to answer calls, they might put more of a focus on the live chat or on being responsive to emails, rather than using the telephone as the first point of contact.

We want to help the public sector to get back on with their journey to digital transformation. At PSE, we’ve partnered with Solace and Goss to understand how current conditions have affected your progress.

Our survey only takes around 2 minutes to complete. To thank you for your time we'll enter you into a prize draw to win a £50 Amazon voucher.

Create your own user feedback survey
PSE Oct/Nov 21

PSE Oct/Nov 21

Power & Positionaility

Our October/November 2021 edition of PSE delves into a number of key areas for public sector progress, including decarbonisation and digital transformation. Equally read our exclusive interview with Sir Richard Leese, as he reflects on a remarkable 25 year career with Manchester City Council, while elsewhere we learn how to evolve our green capabilities in public sector transport.

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#PSE365: Digtial Transformation in association with Cisco

Be A Part Of It!

14th October 2021
PSE365: Digital Transformation in association with Cisco

PSE has created a full calendar of events to address the most important issues that influence the delivery of public sector services. 

Over 365 days you’ll have the opportunity to hear from a range of highly motivating, informative and inspirational speakers. These speakers will equip you with knowledge and unique insight to enable you to overcome the challenges that you face.

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