The Raven's Blog

Across Public Sector Executive’s The Raven Blog, PSE’s guest bloggers, editorial board members, in-house reporters, and regular contributors pick over public policy and management at both local and central government level.

Interested in becoming a guest blogger? Email the editorial team.

What came first, the bad customer or the bad customer service?

17.03.20: Source: PSE Feb/March 20 Stephen Bahooshy, Senior Commissioning Manager and Nicky Selwyn, Carer and Service User Group Chair, Croydon Council.   Here it is, that age old question: What came first, the bad customer or the bad...

Crown Commercial Service: Top Tech Tips for The Public Sector

02.03.20: Source: PSE Feb/March 20 A free government whitepaper sets out nine simple steps to successful technology buying for the public sector. Crown Commercial Service’s (CCS) Technology Solutions document tackles the purchase of both h...

Redcar and Cleveland Borough Council - Steely determination

28.02.20: Source: PSE Feb/March 20 Mary Lanigan, Council Leader for Redcar and Cleveland Borough Council Steel has been the lifeblood of generations in Redcar and Cleveland. We like to tell everyone we meet that our steel built the world; i...

Maximising digital potential in your organisation

28.02.20: We’re living in a digital age. The global cloud computing industry has evolved exponentially with new cloud models and services continually being developed, adopted and deployed. Organisations across all industries, including the public se...

Utilising data to best deliver meaningful public services

14.11.19: Public Sector Executive’s Matt Roberts explains how living in a modern, interconnected world, as we do, means public sector organisations cannot afford to ignore the role of data. Data is all around us in the modern age. Unseen, the d...

5 reasons EvoNorth should be a date in your 2020 diary

13.11.19: After the success of EvoNorth earlier this year, we're back for a 2nd year to once again unite the leaders from across the Northern Powerhouse to collaborate, share exciting innovation, build a stronger Northern Powerhouse and take control of ou...

More than a million public sector workers have never been thanked – is it time to show them some kindness?

13.11.19: Membership club Boundless calls for action on World Kindness Day. Public sector membership club, Boundless, revealed shocking statistics ahead of World Kindness Day on 13 November, showing a fifth of the country’s public sector w...

Social value shouldn’t be some scary, omnipotent phrase. It’s time to make a difference.

01.11.19: Following a survey of public sector organisations and their incorporation of social value into the procurement process, in partnership with Wates and the Social Value Portal, Public Sector Executive’s Matt Roberts evaluates one of the clea...

NSPCC: Working together to improve the support available for children who have been sexually abused

08.10.19: Hayley Clark, the acting head of development and impact at the NSPCC, talks about the significant gap in support services for children who have been sexually abused and the Home Office’s new framework for commissioners. The complex an...

Jobcentre collaborative working improves outcomes in the community

25.09.19: JP Marks, director general of work and health services at the Department for Work and Pensions, argues the work of jobcentre work coaches overlaps with social workers, making the point that collaborative working is improving outcomes in the comm...

Northern Powerhouse Partner aims to connect the North once again

02.09.19: In February this year, official Northern Powerhouse Partner, Cognitive Publishing, delivered EvoNorth 2019.  The two day event was designed to amplify and highlight future developments the region has to offer - uniting leaders responsible f...

New rules to change the future of Social Value

05.06.19: The government has announced the introduction of new rules to change the future of social value and make the way housing developers stump up the money for infrastructure both simpler and more transparent. These regulatory changes are design...

Empower your reader, choose print

07.05.19: We are on a digital rollercoaster, swirling and twirling through a variety of different online advertising platforms – have we forgotten about traditional marketing platforms such as print? The UK is currently the global leader in adv...

Providing clean energy to Cornwall

29.04.19: Steve Ford, head of strategy and delivery at Cornwall Council, outlines the incredible work his authority has been doing to provide renewable energy to residents on the south-west coast. In July 2015, Cornwall Council made history by becomi...

Self-build builds potential for more and better homes

15.04.19: The director of The Right to Build Task Force – which advises stakeholders on bringing on more custom and self-build homes – Mario Wolf, who is currently on secondment from the Ministry of Housing, Communities and Local Government, d...

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latest public sector news

Public Health England report reveals Covid-19 disparity

03/06/2020Public Health England report reveals Covid-19 disparity

Public Health England (PHE) published a report yesterday (June 2) confirming that the risk and outcomes of the Coronavirus pandemic is not felt e... more >
Ep. 16 Cllr Nick Forbes - Net zero and an inclusive economy

03/06/2020Ep. 16 Cllr Nick Forbes - Net zero and an inclusive economy

 this week’s episode, Leader of Newcastle City Council, Cllr Nick Forbes CBE joined host Emily Rodgers on the Public Sector Voice... more >
Cheshire East Council makes hydrogen fuel progress

03/06/2020Cheshire East Council makes hydrogen fuel progress

Cheshire East Council has taken a big step in their fight against the climate emergency as planning permission for a green hydrogen refuelling co... more >

editor's comment

25/10/2017Take a moment to celebrate

Devolution, restructuring and widespread service reform: from a journalist’s perspective, it’s never been a more exciting time to report on the public sector. That’s why I could not be more thrilled to be taking over the reins at PSE at this key juncture. There could not be a feature that more perfectly encapsulates this... read more >

last word

Prevention: Investing for the future

Prevention: Investing for the future

Rob Whiteman, CEO at the Chartered Institute of Public Finance (CIPFA), discusses the benefits of long-term preventative investment. Rising demand, reducing resource – this has been th... more > more last word articles >

the raven's daily blog

What came first, the bad customer or the bad customer service?

17/03/2020What came first, the bad customer or the bad customer service?

Source: PSE Feb/March 20 Stephen Bahooshy, Senior Commissioning Manager and Nicky Selwyn, Carer and Service User Group Chair, Croydon Council.   Here it is, that age old question: What came first, the bad customer or the bad customer service? (Or maybe we just made that up, whatever). But it’s true though, right? We w... more >
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Peter Kyle MP: It’s time to say thank you this Public Service Day

21/06/2019Peter Kyle MP: It’s time to say thank you this Public Service Day

Taking time to say thank you is one of the hidden pillars of a society. Being on the receiving end of some “thanks” can make communit... more >
How community-led initiatives can help save the housing shortage

19/06/2019How community-led initiatives can help save the housing shortage

Tom Chance, director at the National Community Land Trust Network, argues that community-led initiatives are a productive way of helping to solve... more >
Aberdeen's green transport fleet attracting international attention

19/06/2019Aberdeen's green transport fleet attracting international attention

Aberdeen City Council’s hydrogen spokesperson, councillor Philip Bell, highlights the Granite City’s determination to play a leading ... more >
A fifth of public sector workers have never received a thank you from the people they serve

13/06/2019A fifth of public sector workers have never received a thank you from the people they serve

A fifth of the country’s public sector workers say they have NEVER received a ‘thank you’ for doing their job as Public Service... more >

interviews

Artificial intelligence: the devil is in the data

17/12/2018Artificial intelligence: the devil is in the data

It’s no secret that the public sector and its service providers need to invest in technology to help make better use of their resources. Bu... more >
Digital innovation in the public sector: The future is now

17/12/2018Digital innovation in the public sector: The future is now

One of the public sector’s key technology partners has recently welcomed a new member to its team. Matt Spencer, O2’s head of public ... more >
New Dorset Councils CEO on the creation of a new unitary: ‘This is going to be the right decision for Dorset’

05/11/2018New Dorset Councils CEO on the creation of a new unitary: ‘This is going to be the right decision for Dorset’

The new chief executive of one of the new unitary authorities in Dorset has outlined his approach to culture and work with employees, arguing tha... more >
Keeping the momentum of the Northern Powerhouse

15/10/2018Keeping the momentum of the Northern Powerhouse

On 6 September, the biggest decision-makers of the north joined forces to celebrate and debate how to drive innovation and improvement through th... more >

public sector focus

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