The Raven's Blog

What came first, the bad customer or the bad customer service?

17.03.20: Source: PSE Feb/March 20 Stephen Bahooshy, Senior Commissioning Manager and Nicky Selwyn, Carer and Service User Group Chair, Croydon Council.   Here it is, that age old question: What came first, the bad customer or the bad...

Crown Commercial Service: Top Tech Tips for The Public Sector

02.03.20: Source: PSE Feb/March 20 A free government whitepaper sets out nine simple steps to successful technology buying for the public sector. Crown Commercial Service’s (CCS) Technology Solutions document tackles the purchase of both h...

Redcar and Cleveland Borough Council - Steely determination

28.02.20: Source: PSE Feb/March 20 Mary Lanigan, Council Leader for Redcar and Cleveland Borough Council Steel has been the lifeblood of generations in Redcar and Cleveland. We like to tell everyone we meet that our steel built the world; i...

Maximising digital potential in your organisation

28.02.20: We’re living in a digital age. The global cloud computing industry has evolved exponentially with new cloud models and services continually being developed, adopted and deployed. Organisations across all industries, including the public se...

Utilising data to best deliver meaningful public services

14.11.19: Public Sector Executive’s Matt Roberts explains how living in a modern, interconnected world, as we do, means public sector organisations cannot afford to ignore the role of data. Data is all around us in the modern age. Unseen, the d...

5 reasons EvoNorth should be a date in your 2020 diary

13.11.19: After the success of EvoNorth earlier this year, we're back for a 2nd year to once again unite the leaders from across the Northern Powerhouse to collaborate, share exciting innovation, build a stronger Northern Powerhouse and take control of ou...

More than a million public sector workers have never been thanked – is it time to show them some kindness?

13.11.19: Membership club Boundless calls for action on World Kindness Day. Public sector membership club, Boundless, revealed shocking statistics ahead of World Kindness Day on 13 November, showing a fifth of the country’s public sector w...

Social value shouldn’t be some scary, omnipotent phrase. It’s time to make a difference.

01.11.19: Following a survey of public sector organisations and their incorporation of social value into the procurement process, in partnership with Wates and the Social Value Portal, Public Sector Executive’s Matt Roberts evaluates one of the clea...

NSPCC: Working together to improve the support available for children who have been sexually abused

08.10.19: Hayley Clark, the acting head of development and impact at the NSPCC, talks about the significant gap in support services for children who have been sexually abused and the Home Office’s new framework for commissioners. The complex an...

Jobcentre collaborative working improves outcomes in the community

25.09.19: JP Marks, director general of work and health services at the Department for Work and Pensions, argues the work of jobcentre work coaches overlaps with social workers, making the point that collaborative working is improving outcomes in the comm...

Northern Powerhouse Partner aims to connect the North once again

02.09.19: In February this year, official Northern Powerhouse Partner, Cognitive Publishing, delivered EvoNorth 2019.  The two day event was designed to amplify and highlight future developments the region has to offer - uniting leaders responsible f...

New rules to change the future of Social Value

05.06.19: The government has announced the introduction of new rules to change the future of social value and make the way housing developers stump up the money for infrastructure both simpler and more transparent. These regulatory changes are design...

Empower your reader, choose print

07.05.19: We are on a digital rollercoaster, swirling and twirling through a variety of different online advertising platforms – have we forgotten about traditional marketing platforms such as print? The UK is currently the global leader in adv...

Providing clean energy to Cornwall

29.04.19: Steve Ford, head of strategy and delivery at Cornwall Council, outlines the incredible work his authority has been doing to provide renewable energy to residents on the south-west coast. In July 2015, Cornwall Council made history by becomi...

Self-build builds potential for more and better homes

15.04.19: The director of The Right to Build Task Force – which advises stakeholders on bringing on more custom and self-build homes – Mario Wolf, who is currently on secondment from the Ministry of Housing, Communities and Local Government, d...