21.05.13
PSN ‘genuine enabler’ for collaboration
The Public Services Network (PSN) could help deliver collaboration and service transformation to meet increasing demand for services in the public sector, the industry association for PSN suppliers, PSNGB, has argued.
A survey of 25 senior public sector executives showed the top challenges were budget cuts (82%), as well as change and uncertainty (44%) and increasing demand for services (40%).
The PSNGB warns that the potential for short-term cost savings is now exhausted, and a different approach to services will be needed to tackle this.
The organisation stated: “Fundamental change” and “new ways of doing things” to achieve long-term sustainable savings mean redesigning public services from the outside in, starting with the citizen and replacing old processes, changing systems, re-aligning the way people do things and giving them the tools to work more flexibly and quickly.
“It means joining up, working closely and sharing resources rather than protecting or competing. And above all it means openness, agility and innovation as the key to delivering better services in the face of unlimited demand and shrinking budgets.
“We believe that by creating a single conduit shared by millions of people working to deliver public services throughout the UK, delivered by an open and competitive marketplace, PSN can be a genuine enabler that helps senior public leaders reconcile the conflicting demands of year on year savings and spiralling expectations for service improvement.”
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