Latest Public Sector News

25.09.13

Councils ‘need to improve websites’ – Socitm

Socitm has published the latest figures on the best and worst performing local authority websites. Data includes the volumes of total web visits and ‘failed visits’ for a range of services – where people could not access the information they were seeking.

Services that performed well include council tax, libraries, leisure and housing, while those that saw a high number of failures included social care, environmental health, parking and planning.

In August 2013, 42.8 million visits were made to UK council websites, up from 27.6 million visits in the same month in 2012.

Martin Greenwood, who runs Socitm Insight, said: “Local authorities have made great strides in improving their websites, but unfortunately councils need to improve their websites continuously just in order to keep up with customer expectations.

“This data shows how very large the volumes of visits to council websites now are, and the potentially high cost of getting it wrong and forcing people back to costly traditional channels to service their enquiries.”

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