Latest Public Sector News

19.08.13

Employment advice service proving popular

Acas’ new online advice service has been used over 50,000 times since June, helping employees and employers navigate work issues and employment law.

The helpline answers the most frequently asked questions around maternity and family rights, absence, and bullying and harassment. The top questions concerned raising grievances and different types of dismissal.

Acas chief executive, Anne Sharp, said: “It’s great to see that Helpline online is proving to be so popular. It’s already been used more than 50,000 times and it allows people to get answers to their questions at a time that’s convenient for them. It’s a great addition to our comprehensive range of workplace advice services.

“Our helpline team has designed the new service and will continually refine the information it provides so other customers benefit. This will also give us a useful barometer of the most popular workplace topics being asked about.

“Last year our highly experienced helpline advisers handled around 925,000 calls and our website receive four and a half million visits. This new 24/7 service supplements what they can offer over the phone.”

Tell us what you think – have your say below, or email us directly at opinion@publicsectorexecutive.com

Comments

Philip Corthorne   26/08/2013 at 14:36

This excellent service will prove excellent support to inform decision making not only from smaller organisations perhaps lacking the necessary expertise, but professionals generally as we grapple to keep on top of employment law changes and their application in the workplace.

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