Innovation and Efficiency

28.04.17

Putting digital at the heart of service delivery

Source: PSE Apr/May 17

Following the recent Smart Essex Digital Summit, which was hosted by Essex County Council, David Wilde, executive director and chief information officer at the local authority, tells PSE why, in order to prepare for the challenges of the future, his council will ensure that digital plays a central role in the way it delivers public services.

​Our ambition at Essex County Council is to be the UK’s digital leader in public services, so we have put it at the heart of our organisational redesign. We want it to be an integral part of how we engage with partners, improve residents’ lives, ensure the places we live and work meet and exceed the expectations of our communities, and ensure public services deliver the highest quality of standards that people demand. 

Every area, really, is ripe for digital development, and our digital strategy will be based on a wholesale review of the organisation to redefine how we solve problems. Clearly the biggest spending areas should be targeted first, so certainly transport, adult social care and spatial design. But the potential for radical change and a very different way of doing things is significant everywhere. 

Digital strategy development and collaboration 

We will be taking the digital strategy and the supporting delivery plan to our cabinet during the summer, which will then set out how and when we will turn our ambition into reality. 

Collaboration will be crucial to completely redefine our business models in the way we have already seen in retail, some aspects of transport, banking and community engagement. 

With all these cases, disruption has been made possible by putting customers at the centre of the service being provided, rather than the institution. We need to do the same in public services if we are to challenge the history of institutional service provision. 

Equipping the workforce for the 21st century world 

Our workforce will also be better equipped for the 21st century world and focused on delivering where they make the most difference. 

We need to move away from agencies operating in isolation, and instead provide a more seamless experience based on what people need, with agencies blurring in the background. This means our workforce will be delivering alongside others and handing over some responsibility where duplication can be cut out. 

We will also be even more focused on outcomes and market shaping to improve resident experiences at a lower cost. Amazon, John Lewis and the DVLA have fundamentally changed the way they and their markets operate. We need to do the same, but across more challenging markets, including care for vulnerable people, spatial design and development and economic growth, to name a few. 

Our ambition is for Essex to lead the way in identifying the best use for digital services and how they can support how we live and work.

Comments

There are no comments. Why not be the first?

Add your comment

 

public sector executive tv

more videos >

latest public sector news

Councils falling short of preventive care obligations

22/09/2017Councils falling short of preventive care obligations

Councils are failing to meet their obligations to prevent, reduce or delay the need for care as set out in the Care Act 2014. New research p... more >
Cheshire East faces police probe over tampering of air quality data

22/09/2017Cheshire East faces police probe over tampering of air quality data

Cheshire East Council is to be investigated by police following allegations that air quality data collected by the local authority had been delib... more >
Birmingham bin strikes called off following key High Court ruling

21/09/2017Birmingham bin strikes called off following key High Court ruling

Strikes by refuse workers in Birmingham have this week been called off after the union won an important High Court ruling. Unite has called ... more >

editor's comment

14/08/2017Time for reflection

A lot has happened since the last edition of PSE was published. In particular, the snap general election delivered an astounding result that many of the pollsters and political experts could not have predicted when Theresa May initially called for it back in April. Chris Painter, Professor Emeritus at Birmingham City University, provides ... read more >

last word

The importance of openness after Grenfell

The importance of openness after Grenfell

Following the recent Grenfell Tower tragedy, Lord Porter, chairman of the LGA, argues that if the public are going to have faith in the safety testing process then everything must be out in the o... more > more last word articles >
Councils falling short of preventive care obligations

22/09/2017Councils falling short of preventive care obligations

Councils are failing to meet their obligations to prevent, reduce or delay the need for care as set out in the Care Act 2014. New research published by the Red Cross called ‘Prevention... more >
Cheshire East faces police probe over tampering of air quality data

22/09/2017Cheshire East faces police probe over tampering of air quality data

Cheshire East Council is to be investigated by police following allegations that air quality data collected by the local authority had been deliberately altered.   Back in August, the o... more >

the raven's daily blog

How do we deliver true social and economic value for the community?

18/09/2017How do we deliver true social and economic value for the community?

Five years on from the introduction of the Social Value Act, Alison Ramsey, frameworks co-ordinator at Scape Procure, reflects on the key questions that prompted the legislation’s introduction. The Social Value Act was an important landmark. It decisively addressed the need for major public projects led by all public bodies to maxim... more >
read more blog posts from 'the raven' >

comment

Support for councils following Grenfell

04/09/2017Support for councils following Grenfell

Ian Moore, CEO of the Fire Industry Association (FIA), discusses the wider lessons of the tragic Grenfell Tower fire and what measures and assess... more >
A quiet revolution

04/09/2017A quiet revolution

Dermot Ryan, programme director at NHS Digital for the Health and Social Care Network (HSCN), talks to PSE about the importance of moving to the ... more >
Effective leadership in uncertain times

04/09/2017Effective leadership in uncertain times

Dr David Beech, lecturer in people management at Salford Business School, argues that continuous renewal and progress is fundamental to effective... more >
Refocusing professional development

04/09/2017Refocusing professional development

Graeme McDonald, managing director of Solace, discusses the importance of taking time out to focus on learning, especially in the ever-changing l... more >

interviews

‘The HSCN is the realisation of industry best practice’

30/06/2017‘The HSCN is the realisation of industry best practice’

Keith Smith, public sector business development manager at Virgin Media Business, tells PSE’s Luana Salles that health and social care orga... more >
HSCN: The enabler for a more joined-up public sector

26/06/2017HSCN: The enabler for a more joined-up public sector

Mark Hall, Chief Assurance Officer at Redcentric, discusses NHS Digital’s project, the new Health and Social Care Network (HSCN) and what b... more >
Maintaining the momentum for further devolution

25/04/2017Maintaining the momentum for further devolution

Ahead of this year’s mayoral elections, Lord Kerslake, the former head of the Civil Service, tells PSE’s David Stevenson why the argu... more >
New social care funding misses the point

13/04/2017New social care funding misses the point

Clive Betts MP, chair of the Communities and Local Government (CLG) Committee, reflects on the social care funding released in this year’s ... more >

public sector focus

View all News