The Raven's Blog

24.10.18

Intelligent Connectivity is transforming central government

Source: Advertisement feature

Tim Skinner, head of central government at BT, discusses Intelligent Connectivity, and how it’s transformating central government.

It’s no secret that central government agencies and departments face new challenges like delivering focused services to ever more demanding citizens; citizens that want instant online access to services, on various devices. Meanwhile, your own people need to interact and collaborate more effectively, too.

Against this backdrop of changing organisation models, changing citizen demands and changing employee attitudes, technology plays its role. And it’s a key role.

The UK Government knows it needs to find innovative new ways to connect with and serve the public. It understands that the advantages of helping UK citizens through online services are huge, which is why the Cabinet have a ‘Smarter Working’ initiative.

Time for ‘Smarter Working’

The Chartered Institute of Personnel and Development describes ‘Smarter Working’ as “an approach to organising work that aims to drive greater efficiency and effectiveness in achieving job outcomes through a combination of flexibility, autonomy and collaboration, in parallel with optimising tools and working environments for employees.”

We’re committed to building better public services in the UK. Our strategy is all about smarter working and is rooted in three areas: people, places and ideas. We want to improve how people work together, where they work and what they use to do their work. You can see more here: 

Why BT Central Government - Technology is enabling the digital transformation of central government, agencies and departments from BT Business on Vimeo.

Better connectivity is the key

At the heart of all this is connectivity. Because the future of work is no longer in the workplace, making sure that mobile networks are up to scratch is vital. The average worker carries around three mobile devices every day. And mobile data usage is set to rise 50% by 2020. It’s a data-hungry, on-the-go new world ­– both for your people and for the people they serve. It’s about having better networks you can connect to on the move. Take a look: 

Why BT – Intelligent Connectivity for smarter decisions from BT Business on Vimeo.

Bright ideas for a brighter future

But we can’t ignore the importance of innovation. As society changes, as appetites grow, we’ve got to make sure we’re ahead of the curve.

Want an example? We helped the Department for Work and Pensions improve their customer service to over 20 million customers. We brought together 184 call centres and nearly 30,000 agents into one virtual contact centre. By distributing call overflows to less busy centres, it helped the team manage things when the phones were ringing off the hook. 

Why BT Brilliant Innovation - We think there’s no limit to where brilliant innovation can come from. from BT Business on Vimeo.

And delivering peace of mind, too

But in a society that’s increasingly fearful of data theft and cyber attacks, safety is paramount. In July 2016, the UK’s National Crime Unit stated that cyber crime had overtaken ‘traditional’ crime for the first time.

Putting security in place is no longer optional – it’s essential, especially for central government. But you’re in safe hands. We’re at the forefront of cyber security, offering end to end solutions so you can focus on what really matters. Find out more about our security commitment here: 

Why BT Security – let us protect your organisation as we do ours from BT Business on Vimeo.

By working with central government agencies and departments, we’re helping them meet new challenges and transforming the relationship between citizens and the state. Together, we’re building effective, accessible government services. All without blowing the budget.

Discover the future at TW3.0

BT are proud to help sponsor TW3.0: The future of smarter working across the Civil Service. With keynote speaker John Manzoni, chief executive of the Civil Service and permanent secretary for the Cabinet Office, it takes place at the BT Tower, Thursday 22 November. To find out more and to secure your place, visit: http://www.reform.uk/event/tw3-0-the-future-of-smarter-working-across-the-civil-service/

Discover more: business.bt.com/public-sector

Comments

There are no comments. Why not be the first?

Add your comment

 

public sector executive tv

more videos >

latest public sector news

TSSA welcomes vote backing HS2 phase 2

17/07/2019TSSA welcomes vote backing HS2 phase 2

The general secretary of the Transport Salaried Staffs' Association (TSSA) has described the decision by MPs to approve the second stage of the H... more >
County council approves £153m link road amid climate change protests

16/07/2019County council approves £153m link road amid climate change protests

Norwich county councillors have formally approved a new link road for the Norwich bypass, despite the environmental group Extinction Rebellion st... more >
Lewisham Council appoint new chief executive from Hackney Council

15/07/2019Lewisham Council appoint new chief executive from Hackney Council

Lewisham LBC is set to appoint Kim Wright, currently a group director at Hackney Council, as its new chief executive. Wright will take up th... more >

editor's comment

25/10/2017Take a moment to celebrate

Devolution, restructuring and widespread service reform: from a journalist’s perspective, it’s never been a more exciting time to report on the public sector. That’s why I could not be more thrilled to be taking over the reins at PSE at this key juncture. There could not be a feature that more perfectly encapsulates this... read more >

last word

The importance of openness after Grenfell

The importance of openness after Grenfell

Following the recent Grenfell Tower tragedy, Lord Porter, chairman of the LGA, argues that if the public are going to have faith in the safety testing process then everything must be out in the o... more > more last word articles >

the raven's daily blog

New rules to change the future of Social Value

05/06/2019New rules to change the future of Social Value

The government has announced the introduction of new rules to change the future of social value and make the way housing developers stump up the money for infrastructure both simpler and more transparent. These regulatory changes are designed to help achieve its ambition to deliver 300,000 extra homes per year by the mid-2020s.  ... more >
read more blog posts from 'the raven' >

comment

Peter Kyle MP: It’s time to say thank you this Public Service Day

21/06/2019Peter Kyle MP: It’s time to say thank you this Public Service Day

Taking time to say thank you is one of the hidden pillars of a society. Being on the receiving end of some “thanks” can make communit... more >
How community-led initiatives can help save the housing shortage

19/06/2019How community-led initiatives can help save the housing shortage

Tom Chance, director at the National Community Land Trust Network, argues that community-led initiatives are a productive way of helping to solve... more >
Aberdeen's green transport fleet attracting international attention

19/06/2019Aberdeen's green transport fleet attracting international attention

Aberdeen City Council’s hydrogen spokesperson, councillor Philip Bell, highlights the Granite City’s determination to play a leading ... more >
A fifth of public sector workers have never received a thank you from the people they serve

13/06/2019A fifth of public sector workers have never received a thank you from the people they serve

A fifth of the country’s public sector workers say they have NEVER received a ‘thank you’ for doing their job as Public Service... more >

interviews

Digital innovation in the public sector: The future is now

17/12/2018Digital innovation in the public sector: The future is now

One of the public sector’s key technology partners has recently welcomed a new member to its team. Matt Spencer, O2’s head of public ... more >
Artificial intelligence: the devil is in the data

17/12/2018Artificial intelligence: the devil is in the data

It’s no secret that the public sector and its service providers need to invest in technology to help make better use of their resources. Bu... more >
New Dorset Councils CEO on the creation of a new unitary: ‘This is going to be the right decision for Dorset’

05/11/2018New Dorset Councils CEO on the creation of a new unitary: ‘This is going to be the right decision for Dorset’

The new chief executive of one of the new unitary authorities in Dorset has outlined his approach to culture and work with employees, arguing tha... more >
Keeping the momentum of the Northern Powerhouse

15/10/2018Keeping the momentum of the Northern Powerhouse

On 6 September, the biggest decision-makers of the north joined forces to celebrate and debate how to drive innovation and improvement through th... more >

public sector focus

View all News