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05.07.15

Outsourcing public services is a disaster waiting to happen

Source: Peter

It's not just financial cost that matters. When an outsourced supplier goes bust or has a business interruption then the public sector *still* has to pick up the pieces (despite having reduced capability and capacity due to being cut). In the case of commissioned care providers, I strongly suspect that many have woeful plans for looking after their 'customers' in an emergency and simply rely on the emergency services and local authorities to bail them out.

Outsourcing is fine but as long as the public agencies retain the statutory duties then the more unscrupulous providers will simply take the money when times are good and run when they aren't. IMHO the current approach to the provision of public services based on financial cost alone is a disaster waiting to happen.

Re: Government should know more about cost of outsourced public services

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