Waste Management

12.02.19

Council to consider scrapping Amey super contract after report reveals public services failings

Trafford Council chiefs are considering ripping up a ‘super contract’ it has with a private firm to carry out a mass of council services over 20 years after a review has revealed a catalogue of failings and “high-level issues.”

Trafford Council and Amey struck the deal in 2015, assigning the private firm responsibility for services including bins, street cleaning, parks maintenance and drainage for 23 years – with millions of annual savings expected across Greater Manchester.

But a Scrutiny Committee report on the ‘One Trafford Partnership’ was commissioned in May 2018 after council members had raised concerns about Amey’s performance.

And now a number of high-level issues have emerged, with a number of missed performance targets, time delays, a loss of trust between frontline staff and management, and poor communication across of levels of the contract.

In the report, missed bins collections, ground and highways maintenance, and dealing with complaints were highlighted as contract performance areas of particular concern receiving the highest number of complaints from residents.

The scrutiny report, due to go in front of the council’s committee on 13 February, criticised Amey’s failure to ‘self-report’ effectively and identified that some problems were due to the company failing to install new equipment pledged before the contract was signed.

The joint venture contract between Amey and the council from 2015 originally promised to deliver a minimum 20% savings against the net budget, with further improved efficiencies expected, and to protect jobs and maintain service standards.

But poor management was found to have contributed to inadequate performance, and trade union representatives claim they have been misled of some of the contractual arrangements – with some employees describing “an us and them mentality.”

Amey said it was committed to making the service a success and had identified areas that needed improving with some changes already in place. The report did acknowledge assurances of improvement but noted that similar assurances had been made through the three years of the contract’s duration.

The firm said: “We do, however, fully recognise that as a supplier we need to be constantly challenging and improving our service to the residents of Trafford.”

The report recommended that the council consider alternative models of service delivery, such as an in-house service model with the view of ending the contract with Amey, and review its contract with the “clear intent that there should be a wholesale reshaping.”

Comments

There are no comments. Why not be the first?

Add your comment

 

public sector executive tv

more videos >

latest public sector news

Council suspends contract with litter enforcement firm Kingdom after businesses complain about ‘aggressive’ fines

15/02/2019Council suspends contract with litter enforcement firm Kingdom after businesses complain about ‘aggressive’ fines

Wirral Council has suspended a contract with an enforcement firm after a raft of complaints around improper fines to businesses. The council... more >
Sutton London Borough Council permanent chief executive announced

15/02/2019Sutton London Borough Council permanent chief executive announced

The new chief executive of Sutton London Borough Council has been announced, with Helen Bailey taking up the role at the authority. Followin... more >
County council apologises over mistaken Prince Philip death notice

15/02/2019County council apologises over mistaken Prince Philip death notice

Hampshire County Council has apologised after mistakenly publishing a notice that Prince Philip had died in what has been blamed on an “int... more >

editor's comment

25/10/2017Take a moment to celebrate

Devolution, restructuring and widespread service reform: from a journalist’s perspective, it’s never been a more exciting time to report on the public sector. That’s why I could not be more thrilled to be taking over the reins at PSE at this key juncture. There could not be a feature that more perfectly encapsulates this... read more >

last word

The importance of openness after Grenfell

The importance of openness after Grenfell

Following the recent Grenfell Tower tragedy, Lord Porter, chairman of the LGA, argues that if the public are going to have faith in the safety testing process then everything must be out in the o... more > more last word articles >
Council suspends contract with litter enforcement firm Kingdom after businesses complain about ‘aggressive’ fines

15/02/2019Council suspends contract with litter enforcement firm Kingdom after businesses complain about ‘aggressive’ fines

Wirral Council has suspended a contract with an enforcement firm after a raft of complaints around improper fines to businesses. The council’s cabinet member for environment Anita Leec... more >
Sutton London Borough Council permanent chief executive announced

15/02/2019Sutton London Borough Council permanent chief executive announced

The new chief executive of Sutton London Borough Council has been announced, with Helen Bailey taking up the role at the authority. Following former chief executive Niall Bolger’s depa... more >

the raven's daily blog

Blog: Virgin Media Business support EvoNorth

13/02/2019Blog: Virgin Media Business support EvoNorth

"We are delighted to be a Strategic Partner to EvoNorth 2019. We’re looking forward to joining leaders from across the north to hear their vision for shaping the region and how we can help to make this a reality" EvoNorth welcome strategic partner Virgin Media Business to next month's event. They will be supporting our exclusive Health,... more >
read more blog posts from 'the raven' >

comment

Government accountability: A year in crises

15/01/2019Government accountability: A year in crises

From Windrush to Univerisal Credit: the Institute for Government’s (IfG’s) accountability lead Benoit Guerin discusses how we can ave... more >
Rethinking public-private partnerships

15/01/2019Rethinking public-private partnerships

Trinley Walker, senior policy researcher at the New Local Government Network (NLGN) considers some different ways of approaching the relationship... more >
Fracking: divest to invest

07/01/2019Fracking: divest to invest

Deirdre Duff, divestment campaigner at Friends of the Earth, takes a look at local authorities’ role in fracking. The fossil fuel indu... more >
Building credit with the public sector

07/01/2019Building credit with the public sector

Mark Morrin, localism lead and principal research consultant at ResPublica, makes the case for salary-deducted lending to sit alongside a broader... more >

interviews

Digital innovation in the public sector: The future is now

17/12/2018Digital innovation in the public sector: The future is now

One of the public sector’s key technology partners has recently welcomed a new member to its team. Matt Spencer, O2’s head of public ... more >
Artificial intelligence: the devil is in the data

17/12/2018Artificial intelligence: the devil is in the data

It’s no secret that the public sector and its service providers need to invest in technology to help make better use of their resources. Bu... more >
New Dorset Councils CEO on the creation of a new unitary: ‘This is going to be the right decision for Dorset’

05/11/2018New Dorset Councils CEO on the creation of a new unitary: ‘This is going to be the right decision for Dorset’

The new chief executive of one of the new unitary authorities in Dorset has outlined his approach to culture and work with employees, arguing tha... more >
Keeping the momentum of the Northern Powerhouse

15/10/2018Keeping the momentum of the Northern Powerhouse

On 6 September, the biggest decision-makers of the north joined forces to celebrate and debate how to drive innovation and improvement through th... more >

public sector focus

View all News