08.05.13
Maximising new media
Socitm has highlighted the need for councils to improve their online presence and the way they deliver information about local services to residents.
Keeping up with the latest technology is not only what the public expect, it will save local government huge amounts in efficiencies.
Directing queries and concerns from the phone to a website is a key way to achieve this, and whilst some councils are leading the way, many are lagging behind. In a time of increasingly squeezed budgets, local authorities must take advantage of all available approaches to improving services whilst cutting costs.
The new briefing should help to point out areas for improvement, and case studies of those who are doing it right.
Tell us what you think – have your say below, or email us directly at [email protected]