IT Systems and Data Protection

30.08.17

People first, digital always

Source: PSE Aug/Sept 2017

Dionne Lowndes, digital lead at Staffordshire County Council, explains how an innovative partnership in the area aims to develop an integrated strategy providing services for the ‘Digital Citizen’.

Digital is a means for us to achieve the outcomes that we seek for our citizens, for them to be prosperous, healthy and secure. The overarching approach is that we enable our staff to do the human aspects of their role more effectively by using technology. It’s not about replacing people with technology, not just about automating processes, but rather about using the technology to allow us to concentrate on the things that people do best, which is supporting others. This will help us to transition into a council vision where workers can focus on delivering place-based outcomes for our citizens. We need to make a step change towards service provision and act as a conduit to an effective and well-networked voluntary, community and social enterprise sector, supporting and promoting independence.

Placing our services and information under a single digital access point makes life a lot easier for everyone. Both local and national research tell us that residents want both choice and convenience. Our vision is to use data to identify local needs to design more responsive services. Strategically, this has meant significant development of a ‘One Council’ approach through Staffs Connects partnership, comprising eight district and borough councils and Stoke-on-Trent, a unitary authority. The aim of the partnership is to develop an integrated strategy providing services for the ‘Digital Citizen’. The ambition is to collectively provide an ‘Amazon’ customer experience in the future. This will not just be about digital platforms but a broader strategic approach that will need to enable citizens to be more involved in decision-making.

Our digital approach is place-based as follows:

 

Digital council

Our workforce needs to be ‘Digital First’, built around meeting local needs and agile delivery to combine our ICT and digital strategy to ensure our vision for a new ‘digital first’ culture is supported by our technology decisions.

 

Digital community

Taking a digital approach is fundamental to citizens becoming self-supporting and encouraging social action. It gives us the opportunity to deliver on our responsibilities within our limitations. We need to work with our partners, particularly in the third sector, to develop community-based services and promote digital inclusion.

 

Digital County

There is an opportunity to establish a Digital County open for experimentation and innovation encompassing an empowered and skilled workforce and citizen. To deliver a digital future we need to develop a Staffordshire which connects the council, communities and businesses, utilising our assets such as HS2 and superfast broadband, to develop our infrastructure for our citizens, and to provide an attractive destination for businesses.

Our approach recognises that although infrastructure is key, our focus is on our communities and using data to understand and anticipate their needs. It is also about helping our staff to gain a home/life balance through home/remote working and mobile technology. We also want to make it easy for our residents to navigate services and we are working with our stakeholders such as Staffordshire and Keele universities, Staffordshire police and fire services, NHS and the Local Enterprise Partnership to develop a Smart Staffordshire approach.

Comments

There are no comments. Why not be the first?

Add your comment

 

public sector executive tv

more videos >

latest public sector news

London council ‘negligent and in denial’ over tower blocks at risk of collapse

22/06/2018London council ‘negligent and in denial’ over tower blocks at risk of collapse

Two tower blocks in North London are at risk of collapse, with the area’s council announcing it wants to begin re-housing residents “... more >
Christchurch allowed into High Court over Dorset council merger battle

22/06/2018Christchurch allowed into High Court over Dorset council merger battle

An ongoing battle between Christchurch Borough Council and a planned council merger has been given the go-ahead to proceed to the High Court. ... more >
Government does not ‘currently have understanding’ of skills businesses need going through Brexit

22/06/2018Government does not ‘currently have understanding’ of skills businesses need going through Brexit

Government departments “do not have sufficient understanding” of what skills UK businesses need, or how Brexit will impact the supply... more >

editor's comment

25/10/2017Take a moment to celebrate

Devolution, restructuring and widespread service reform: from a journalist’s perspective, it’s never been a more exciting time to report on the public sector. That’s why I could not be more thrilled to be taking over the reins at PSE at this key juncture. There could not be a feature that more perfectly encapsulates this... read more >

last word

The importance of openness after Grenfell

The importance of openness after Grenfell

Following the recent Grenfell Tower tragedy, Lord Porter, chairman of the LGA, argues that if the public are going to have faith in the safety testing process then everything must be out in the o... more > more last word articles >
London council ‘negligent and in denial’ over tower blocks at risk of collapse

22/06/2018London council ‘negligent and in denial’ over tower blocks at risk of collapse

Two tower blocks in North London are at risk of collapse, with the area’s council announcing it wants to begin re-housing residents “immediately.” The Tangmere and Northolt... more >
Christchurch allowed into High Court over Dorset council merger battle

22/06/2018Christchurch allowed into High Court over Dorset council merger battle

An ongoing battle between Christchurch Borough Council and a planned council merger has been given the go-ahead to proceed to the High Court. Last month, Christchurch council outlined its pl... more >

the raven's daily blog

The work of the vanguards can help overcome the challenges of integrated care

29/05/2018The work of the vanguards can help overcome the challenges of integrated care

Following the announcement of the second wave of integrated care systems (ICSs), NHS Providers, the NHS Confederation, NHS Clinical Commissioners (NHSCC) and the LGA reflect on how lessons learnt by members from across the four organisations – that have designed and worked together as part of the vanguards – will support the j... more >
read more blog posts from 'the raven' >

comment

Grenfell, one year on

18/06/2018Grenfell, one year on

In the year since the Grenfell Tower disaster, the LGA has been working tirelessly to ramp up fire safety regulations and ban ‘desktop&rsqu... more >
Brexit's long shadow over devolution

18/06/2018Brexit's long shadow over devolution

The EU Referendum and the stop-start Brexit negotiations have left a looming shadow of uncertainty over devolution in the UK, writes Anthony Sala... more >
Decisions, decisions

18/06/2018Decisions, decisions

The true social value of procurement comes from asking challenging questions and thinking outside the box, argues Melissa Bell, sustainable procu... more >
Finding the balance

18/06/2018Finding the balance

Douglas White, head of advocacy at the Carnegie UK Trust, evaluates the risk-benefit relationship of data sharing within the public sector, highl... more >

interviews

Data at the heart of digital transformation

03/04/2018Data at the heart of digital transformation

SPONSORED INTERVIEW Grant Caley, UK & Ireland chief technologist at NetApp, speaks to PSE’s Luana Salles about the benefits of movin... more >
GDPR: The public sector scarecrow

03/04/2018GDPR: The public sector scarecrow

SPONSORED INTERVIEW PSE’s Josh Mines chats to Martin de Martini, CIO of Y Soft, about what the General Data Protection Regulation (GDPR)... more >
Keeping London safe

05/03/2018Keeping London safe

Theo Blackwell, London’s first-ever chief digital officer (CDO), speaks to PSE’s Luana Salles about the role he plays in ensuring the... more >
BIM: Digitising the public sector

19/02/2018BIM: Digitising the public sector

PSE’s Josh Mines talks to Stephen Crompton, CTO at GroupBC, and Stuart Bell, the company’s sales and marketing director, about how Bu... more >

public sector focus

  • 12/06/2018G-Cloud 10: small changes, big opportunities

    Rafael Cortes, Foehn head of marketing, explains how G-Cloud 10 should be a catalyst for innovative solutions and not a source of complacency. It was...
  • 04/06/2018Targets and tribulations

    David Willett, corporate director at The Open University, walks us through the university’s research into the apprenticeship levy, as well as...
  • 30/04/2018The legacy of Grenfell

    PSE’s Seamus McDonnell looks at the reactions of councils and the government to the Grenfell Tower fire, from the immediate aftermath to the...
View all News