IT Systems and Data Protection

18.08.17

Authority slapped with £70,000 fine for data protection mishap

A London council has been slapped with a £70,000 fine after it failed to keep up to 89,000 people’s information secure on its parking ticket system website.

Islington Council’s Ticketviewer System allows people to see a CCTV image or video of parking offences they have been accused of. However, due to a design fault, the system mistakenly led to personal data of almost 90,000 people being accessible by other people using the technology. Some of this data included sensitive information such as medical details relating to appeal.

The Information Commissioner’s Office (ICO) has today released its report which said that there had been unauthorised access to 119 documents on the system 235 times from 36 unique IP addresses, affecting a total of 71 people.

“People have a right to expect their personal information is looked after. Islington Council broke the law when it failed to do that,” said Sally Anne Poole, ICO enforcement manager.

“Local authorities handle lots of personal information, much of which is sensitive. If that information isn’t kept secure it can have distressing consequences for all those involved. It’s therefore vital that all council staff take data protection seriously.”

The organisation stated that the council should have made sure to test the system properly prior to it going live and then regularly after that point.

It added that its failure to do so meant that the Borough had not taken appropriate measures to keep personal information secure, leaving it in breach of the Data Protection Act.

A spokesperson for the council repeated its previous apology for the mistake, and added that the council had taken the fine down to £56,000 for prompt payment.

“We remain very sorry about the previous Ticketviewer problem and agree with the ICO that we failed to meet the required data protection standards back in 2015,” they said.

“As soon as we were aware of the problem we took every possible action to prevent a recurrence and instructed auditors to carry out a thorough review so we could learn from our mistake.” 

Today’s news also follows the ICO warning councils that they had a long way to go to ensure data protection practices complied with the incoming General Data Protection Regulation.

It also fined Basildon Borough £150,000 back in June, and Gloucester City £100,000 after a cyber-attack exposed its employees’ information to hackers.

Have you got a story to tell? Would you like to become a PSE columnist? If so, click here

Comments

Surrey Resident   21/08/2017 at 15:31

Not the first time Islington has done this http://www.surreymirror.co.uk/tandridge-chief-officer-scapegoated-legal-team/story-17456749-detail/story.html

Add your comment

 

related

public sector executive tv

more videos >

latest public sector news

London council ‘negligent and in denial’ over tower blocks at risk of collapse

22/06/2018London council ‘negligent and in denial’ over tower blocks at risk of collapse

Two tower blocks in North London are at risk of collapse, with the area’s council announcing it wants to begin re-housing residents “... more >
Christchurch allowed into High Court over Dorset council merger battle

22/06/2018Christchurch allowed into High Court over Dorset council merger battle

An ongoing battle between Christchurch Borough Council and a planned council merger has been given the go-ahead to proceed to the High Court. ... more >
Government does not ‘currently have understanding’ of skills businesses need going through Brexit

22/06/2018Government does not ‘currently have understanding’ of skills businesses need going through Brexit

Government departments “do not have sufficient understanding” of what skills UK businesses need, or how Brexit will impact the supply... more >

editor's comment

25/10/2017Take a moment to celebrate

Devolution, restructuring and widespread service reform: from a journalist’s perspective, it’s never been a more exciting time to report on the public sector. That’s why I could not be more thrilled to be taking over the reins at PSE at this key juncture. There could not be a feature that more perfectly encapsulates this... read more >

last word

The importance of openness after Grenfell

The importance of openness after Grenfell

Following the recent Grenfell Tower tragedy, Lord Porter, chairman of the LGA, argues that if the public are going to have faith in the safety testing process then everything must be out in the o... more > more last word articles >
London council ‘negligent and in denial’ over tower blocks at risk of collapse

22/06/2018London council ‘negligent and in denial’ over tower blocks at risk of collapse

Two tower blocks in North London are at risk of collapse, with the area’s council announcing it wants to begin re-housing residents “immediately.” The Tangmere and Northolt... more >
Christchurch allowed into High Court over Dorset council merger battle

22/06/2018Christchurch allowed into High Court over Dorset council merger battle

An ongoing battle between Christchurch Borough Council and a planned council merger has been given the go-ahead to proceed to the High Court. Last month, Christchurch council outlined its pl... more >

the raven's daily blog

The work of the vanguards can help overcome the challenges of integrated care

29/05/2018The work of the vanguards can help overcome the challenges of integrated care

Following the announcement of the second wave of integrated care systems (ICSs), NHS Providers, the NHS Confederation, NHS Clinical Commissioners (NHSCC) and the LGA reflect on how lessons learnt by members from across the four organisations – that have designed and worked together as part of the vanguards – will support the j... more >
read more blog posts from 'the raven' >

comment

Grenfell, one year on

18/06/2018Grenfell, one year on

In the year since the Grenfell Tower disaster, the LGA has been working tirelessly to ramp up fire safety regulations and ban ‘desktop&rsqu... more >
Brexit's long shadow over devolution

18/06/2018Brexit's long shadow over devolution

The EU Referendum and the stop-start Brexit negotiations have left a looming shadow of uncertainty over devolution in the UK, writes Anthony Sala... more >
Decisions, decisions

18/06/2018Decisions, decisions

The true social value of procurement comes from asking challenging questions and thinking outside the box, argues Melissa Bell, sustainable procu... more >
Finding the balance

18/06/2018Finding the balance

Douglas White, head of advocacy at the Carnegie UK Trust, evaluates the risk-benefit relationship of data sharing within the public sector, highl... more >

interviews

Data at the heart of digital transformation

03/04/2018Data at the heart of digital transformation

SPONSORED INTERVIEW Grant Caley, UK & Ireland chief technologist at NetApp, speaks to PSE’s Luana Salles about the benefits of movin... more >
GDPR: The public sector scarecrow

03/04/2018GDPR: The public sector scarecrow

SPONSORED INTERVIEW PSE’s Josh Mines chats to Martin de Martini, CIO of Y Soft, about what the General Data Protection Regulation (GDPR)... more >
Keeping London safe

05/03/2018Keeping London safe

Theo Blackwell, London’s first-ever chief digital officer (CDO), speaks to PSE’s Luana Salles about the role he plays in ensuring the... more >
BIM: Digitising the public sector

19/02/2018BIM: Digitising the public sector

PSE’s Josh Mines talks to Stephen Crompton, CTO at GroupBC, and Stuart Bell, the company’s sales and marketing director, about how Bu... more >

public sector focus

  • 12/06/2018G-Cloud 10: small changes, big opportunities

    Rafael Cortes, Foehn head of marketing, explains how G-Cloud 10 should be a catalyst for innovative solutions and not a source of complacency. It was...
  • 04/06/2018Targets and tribulations

    David Willett, corporate director at The Open University, walks us through the university’s research into the apprenticeship levy, as well as...
  • 30/04/2018The legacy of Grenfell

    PSE’s Seamus McDonnell looks at the reactions of councils and the government to the Grenfell Tower fire, from the immediate aftermath to the...
View all News