IT Systems and Data Protection

18.08.17

Authority slapped with £70,000 fine for data protection mishap

A London council has been slapped with a £70,000 fine after it failed to keep up to 89,000 people’s information secure on its parking ticket system website.

Islington Council’s Ticketviewer System allows people to see a CCTV image or video of parking offences they have been accused of. However, due to a design fault, the system mistakenly led to personal data of almost 90,000 people being accessible by other people using the technology. Some of this data included sensitive information such as medical details relating to appeal.

The Information Commissioner’s Office (ICO) has today released its report which said that there had been unauthorised access to 119 documents on the system 235 times from 36 unique IP addresses, affecting a total of 71 people.

“People have a right to expect their personal information is looked after. Islington Council broke the law when it failed to do that,” said Sally Anne Poole, ICO enforcement manager.

“Local authorities handle lots of personal information, much of which is sensitive. If that information isn’t kept secure it can have distressing consequences for all those involved. It’s therefore vital that all council staff take data protection seriously.”

The organisation stated that the council should have made sure to test the system properly prior to it going live and then regularly after that point.

It added that its failure to do so meant that the Borough had not taken appropriate measures to keep personal information secure, leaving it in breach of the Data Protection Act.

A spokesperson for the council repeated its previous apology for the mistake, and added that the council had taken the fine down to £56,000 for prompt payment.

“We remain very sorry about the previous Ticketviewer problem and agree with the ICO that we failed to meet the required data protection standards back in 2015,” they said.

“As soon as we were aware of the problem we took every possible action to prevent a recurrence and instructed auditors to carry out a thorough review so we could learn from our mistake.” 

Today’s news also follows the ICO warning councils that they had a long way to go to ensure data protection practices complied with the incoming General Data Protection Regulation.

It also fined Basildon Borough £150,000 back in June, and Gloucester City £100,000 after a cyber-attack exposed its employees’ information to hackers.

Have you got a story to tell? Would you like to become a PSE columnist? If so, click here

Comments

Surrey Resident   21/08/2017 at 15:31

Not the first time Islington has done this http://www.surreymirror.co.uk/tandridge-chief-officer-scapegoated-legal-team/story-17456749-detail/story.html

Add your comment

 

related

public sector executive tv

more videos >

latest public sector news

Academies mean councils struggling to take integrated approach to education

23/02/2018Academies mean councils struggling to take integrated approach to education

Councils are struggling to take an integrated approach to education in areas where high numbers of secondary schools are academies, a report by the... more >
Core Cities leaders press for domestic post-Brexit agenda after meeting with Barnier

23/02/2018Core Cities leaders press for domestic post-Brexit agenda after meeting with Barnier

Leaders and mayors representing Core Cities UK have met with the EU chief negotiator Michel Barnier this week. The Brussels meeting saw leaders ... more >
DHSC seeks views on addressing care workforce challenges

23/02/2018DHSC seeks views on addressing care workforce challenges

A consultation focusing on the adult social care workforce has been launched by the Department of Health and Social Care (DHSC), in partnership wit... more >

editor's comment

25/10/2017Take a moment to celebrate

Devolution, restructuring and widespread service reform: from a journalist’s perspective, it’s never been a more exciting time to report on the public sector. That’s why I could not be more thrilled to be taking over the reins at PSE at this key juncture. There could not be a feature that more perfectly encapsulates this... read more >

last word

The importance of openness after Grenfell

The importance of openness after Grenfell

Following the recent Grenfell Tower tragedy, Lord Porter, chairman of the LGA, argues that if the public are going to have faith in the safety testing process then everything must be out in the o... more > more last word articles >
Academies mean councils struggling to take integrated approach to education

23/02/2018Academies mean councils struggling to take integrated approach to education

Councils are struggling to take an integrated approach to education in areas where high numbers of secondary schools are academies, a report by the National Audit Office (NAO) has revealed. The ... more >
Core Cities leaders press for domestic post-Brexit agenda after meeting with Barnier

23/02/2018Core Cities leaders press for domestic post-Brexit agenda after meeting with Barnier

Leaders and mayors representing Core Cities UK have met with the EU chief negotiator Michel Barnier this week. The Brussels meeting saw leaders of the 10 largest urban areas outside London discu... more >

the raven's daily blog

Whole of government must act together to fulfil the ambition of the Industrial Strategy

11/12/2017Whole of government must act together to fulfil the ambition of the Industrial Strategy

Jen Rae, head of innovation policy at Nesta, says the aims in the government’s new Industrial Strategy are ambitious, but will require a shift in policymaking in order to be realised in full. Last Monday saw the long-awaited launch of the UK’s new Industrial Strategy, the government’s plan for prosperity and growth in a ... more >
read more blog posts from 'the raven' >

comment

An unsettling finance settlement?

23/02/2018An unsettling finance settlement?

Piali Das Gupta, head of policy at Solace, looks over the final local government finance settlement and argues that it does not do enough to supp... more >
Finance settlement: a golden opportunity

23/02/2018Finance settlement: a golden opportunity

The local government finance settlement must enable counties to continue to be the engines of the English economy by providing a fairer funding a... more >
Data protection by design

23/02/2018Data protection by design

Nigel Houlden, head of technology policy at the Information Commissioner’s Office (ICO), looks at how organisations can win back public tru... more >
Citizen-centric cities for a better tomorrow

22/02/2018Citizen-centric cities for a better tomorrow

Mark Collin, group director of Ventures at ThoughtWorks, discusses how governments can learn from a bottom-up, citizen-focused approach to d... more >

interviews

BIM: Digitising the public sector

19/02/2018BIM: Digitising the public sector

PSE’s Josh Mines talks to Stephen Crompton, CTO at GroupBC, and Stuart Bell, the company’s sales and marketing director, about how Bu... more >
Duncan Selbie: The energy of devolution

19/02/2018Duncan Selbie: The energy of devolution

The NHS plays a part in keeping the country well – but when it comes to places and their people, local government has a major role to fulfi... more >
Are we taking a risk on education?

14/12/2017Are we taking a risk on education?

Adrian Prandle, director of economic strategy and negotiations at the National Education Union (NEU), questions the stark lack of announcements a... more >
A fantastic opportunity awaits you

11/12/2017A fantastic opportunity awaits you

Eight months on from the government’s announcement of major training reforms, Anne Milton, minister for apprenticeships and skills at the D... more >

public sector focus

View all News